Frequently Asked Questions
Everything you need to know about shopping with Henderson Garden Supply.
How are live plants and delicate garden tools shipped?
We use specialized climate-controlled packaging for all live plants to ensure they arrive healthy. Garden tools and heavy equipment are secured in reinforced, eco-friendly boxes to prevent shifting during transit.
What is your return policy for gardening supplies?
We offer a 30-day return policy for most unused garden tools and decor. Please note that live plants are covered by our 14-day 'Arrive Alive' guarantee; if your plant arrives damaged, contact us immediately for a replacement.
Do you offer bulk discounts for professional landscapers?
Yes, we offer competitive bulk pricing on soil, mulch, and large quantities of hardware. Please contact our Pro Desk via our contact form to apply for a professional account.
Which payment methods do you accept?
Henderson Garden Supply accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation with a tracking number and a link to our carrier's portal so you can monitor your garden supplies every step of the way.
Are your products covered by a warranty?
Most of our ergonomic tools and power equipment come with a 1-year manufacturer warranty against defects. Specific warranty details can be found on each individual product page.